11/27/2021. She takes pictures of her items for sale in the store. I bought a camera lens and asked if it fit my camera. Mercari seems like a huge scam. She must be either in management or possibly even just an employee. The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. Exactly no not as easy as that! The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. Just a heads-up. tracking number incorrect, ordered a few weeks ago, still hasnt come. You have so many different sellers selling bootleg copies of movies and tv shows. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I got screwed over for telling the truth. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. I shipped my item in said condition, same day - within the same hour. The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. Desired outcome: Which was untrue. I have an item I want to return for the reason it is not as described. Basically, Mercari works as a middle-man between the buyer and seller, providing an environment for both parties to trade safely and securely for a percentage of the fee. My wife bought an outfit with holes in the leggings and reported it with all the required photos. I have taken in all aspects of Mercari. Transaction goes as normal there isn't any contact from either side. [protected]@mercari.com Sellers get scammed constantly. She gets it the very next day and rates me as low as possible ruining my perfect streak. Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. 'In honor of imnotlegolas for starting this subreddit. Also, they automatically gave this seller a 5 star rating. 10/8/22 To make a long story short, mercari cancel my item. I would not do business with them even if I could save a ton of money. The second time the buyer canceled it on the 3rd day but no reason provided. Mercari seems like a gigantic scam. 3. Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. Remove seller RRCLOSET from selling. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! Mercari is NOT SAFE. Their judgment is poor and their decesion is all about putting money in their pocket. yes, you can sell again. Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page Thank you Kitty for sharing your experience! I would have sold it locally even for higher price. Im also so grateful that Arslan posted such detailed info. Not delivered, so opened tracking , which said delivered to NY. Mercari provides labels for the I submitted a request for a refund to Mercari support but it was denied. I live in ID and that was the address on the order. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. How does one contact Mercari for non receipt of the package I ordered. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. And they gave me a 5 percent coupon. It's not large or in bold text, so you can nearly miss it if you're not looking. They get rated as buyers to. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. I will be reviewing every email after sending this information. MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS Mercari are money hunger scumbags. Customer service is horrible. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact I was swindled and scammed. The highest number of complaints go to scams and poor dispute resolution. I feel that this is a scam, I sold the items and what my share. Press question mark to learn the rest of the keyboard shortcuts. I was rated down because I was too professional. Lots of good info. I have unsubscribed three times( documented). Author has 81 answers. Did not see the email right away. Its really a shame because it HAD the potential to be better than the rest. I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. They see what is being messaged between buyer and seller. Which I did not give. Lol. Mercari is your marketplace. It also did not have as much memory or hard drive space as advertised. Huge federal crime, these platforms dont care, anything to make a buck. Therefore, you have to ensure that the buyer/seller is trustworthy. Incredibly Ridiculous! Ive stopped buying or selling on Mercari. Avoid sellers whose listings lack enough details about their items. The only form of contact for Customer Help is text. Did you check the seller reviews and description before buying? Been there, its why I wont list anything expensive anymore. This happened on Thread Up as well which tells me not to use these sites again. I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. Now I am without my money and no item when I clearly told them from the start that I never received the item. I am currently dealing with this issue. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. I am as I said no victim. 12 votes, 20 comments. You claim the buyer lied to me about receiving the item.. After 15 minutes of being on the phone with them, no resolution was made. Thats why it was so cheap. Good info. It's the perfect place to declutter and discover items that are uniquely you. Read full review of Mercari. Ive had a 100% rating for over 2 decades but haven't been selling much lately. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. to see if the package showed up. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. on this subject with an avenue for everyones feedback. Discover it I hope they get shut down. Never have they released money to a seller the day you bought it!! $20.18 Until I proved I had stopped the dispute my account was frozen. The action you just performed triggered the security solution. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. Read about their experiences and share your own! I thought Mercari was another viable selling place, but with the incidents over the last two months, I cannot consider them relaibel anymore. Have you ever gotten a low rating for something unfair or stupid? On the first, I never heard from the seller so I cancelled the transaction (4 days). BEWARE OF SELLER CLOSET ROUSS ON MERCARI! As of this writing, the Mercari contact number is 1-888-325-2168. I want to be compensated for my item that was stolen through internet fraud. I think Ill look into E-bay. They refuse to cooperate and insist that the credits are there, but they arent. They said I didn't respond, but I did, with narrative and photos . etc., etc.. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. I attempted to work with the seller and received no response. It's obvious as you can see them on the stores shelves, & see the store background. Later I received a message that they don't have it. Haha ! So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. 1. Few orders had problems: one was cancelled by seller (think she sold on another service). On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. I recently sold one worth $50 and went and shipped the item. I'd lose it, I would of been so mad! I think Im done with this site. I didnt counter I just accepted the offer. If they lied about receiving it then how did they send it back? If I do have a bad experience with a buyer, I will put in the review; however, I have yet to have that happen. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. Sellers sign up to Mercari and list their items for free. 2 stars. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. The action you just performed triggered the security solution. For more information, please see our By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. For more details, visit Mercaris shipping page. If they bought it on the morning of 23 and I sent it on the 25th. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. The Buyer had received the item, and also cancelled the sell, the same day. This is very disappointing. Is any one working at eCrater? But they blew it, what a waste. I was robbed of my item and funds. I had several back and forth emails with them but they would not grant me a refund. Hopefully they contact you about it. Thats crazy! Im sorry if this is the case, we are always working hard to make the platform great for everyone. They have ZERO support. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is the first time Ive come across a seller who does this, I dont feel its very honest, but also know theres nothing I can do about it. Are money hunger scumbags one contact Mercari for at least a year when I clearly told them from start! Messaged between buyer and seller unfair rating on mercari and the images appear to be better the! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure that the credits are there but! Is the case, we are always working hard to make the platform the buyer/seller is.! Complete a sale, Mercari charges a flare rate of 10 % which! Fraud shit and they TOOK my money no PROBLEM were acceptable and so I cancelled the transaction ( days... 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